Common Questions

This page provides answers to some common questions we received regarding StudioTax.

  1. Any assurance that no spyware is involved?
  2. How I can trust my financial information to StudioTax?
  3. In the quick start wizard, I am being asked for a spouse's net income, which I won't have until I complete her/his return as well. Yet the wizard will not let me move to the next page.
  4. How I can transfer tuition fees from my daughter?
  5. I have noticed that the format of the filed saved by StudioTax is in *.13t but in order to submit via netfile, the file extension has to be in *.tax
  6. How you create a married couple's return?
  7. My CPP contributions from two T4's add to about $620. However, when this goes to line 308 on Schedule 1, the maximum value that registers is $545.32, although the text on the line states a max value of 1989.90 . Is this a bug in the software?
  8. I need to find out how to add more forms like Schedule 4 and Schedule 7
  9. I cannot claim my daughter/son as an eligible dependant.
  10. How can I create a PDF file from my return ?
  11. I get the following error when I try to install StudioTax: There is a problem with this Window Installer Package. A DLL required for this install to complete could not be run.
  12. I cannot find T2124 or T2038
  13. The "Taxable income from line 260 of your tax return" on both Federal and Provincial Schedule 11 is different from the actual amount on line 260 of my return.
  14. When I start StudioTax I get the following warning: The display resolution is not set to the standard 96.0 dpi. Some forms may not be displayed correctly.
  15. StudioTax does not show a data entry area for Box 42 for T3s.
  16. The printed return is missing many forms and looks different.
  17. This year I find StudioTax slow to load my return.
  18. I get an error about missing Arial font.

Answers

Q.1 - Any assurance that no spyware is involved?

StudioTax is not a spyware. StudioTax does not connect to the internet except if you explicitly use the check for updates feature. StudioTax is used by 100's of thousands of users every year to prepare their taxes. StudioTax was tested and certified by the government every year since 2005. But you don't have to take our words for it; here are few tips and free tools that will help you protect your computer and personal data:

  • For a free anti-spyware, we recommend: http://www.lavasoft.com/.
  • Also it's a good idea to install a firewall. We use the free version of COMODO.
  • For a virus scanner you can download a free version of AVG Anti-Virus from the Grisoft site.
  • And finally make sure to set your browser and email client security to a secure level and keep your anti-malware tools and computer up to date.

Q.2 - How I can trust my financial information to StudioTax?

YOU DO NOT HAVE TO! We do not ask or keep any personal information about StudioTax users or their computers. It is all happening on your computer. Unlike other tax programs, we do not collect registration information before we let you use our software. The whole idea behind StudioTax is to make you comfortable using a tax software and not coerce you into giving away your valuable personal and financial information.

Q.3 - In the quick start wizard, I am being asked for a spouse's net income, which I won't have until I complete her/his return as well. Yet the wizard will not let me move to the next page.

Provide an approximate amount to start with and once you complete your spouse's return, you can start the wizard again and enter the correct amount.

Q.4 - How I can transfer tuition fees from my daughter?

Open both the federal and provincial schedule 11 of your daughter's return and scroll to the bottom. Designate the amount you want to transfer at line 24 of the federal and line 20 for the provincial part. Go to your return(or the return receiving the transfer) and double click on line 22(field 324) of schedule 1 and provide the amounts you just designated as transfer. If your daughter is filing a paper return, then she needs to fill the back of the T2202A form, sign it and attach it to her return. If she is filing using Netfile, then she need to keep T2202A in case CRA ask for it.

Q.5 - I have noticed that the format of the filed saved by StudioTax is in *.13t but in order to submit via netfile, the file extension has to be in *.tax

The files with extension .13t are StudioTax file that only StudioTax can open and load. CRA requires a specific Netfile format that their web application can understand. To generate Netfile file you need to click on the NETFILE button and use the Netfile wizard to generate a .TAX from you return. Once the Netfile wizard is started, you need to press Next until you get to the Netfile ready page. At that page, you'll have all the instructions you need to file your return using Netfile.

Q.6 - How you create a married couple's return?

As of 2006 version, StudioTax supports linked returns. Make sure to check the corresponding check box when you set your marital status. If you already created an unlinked return, then create the second return, make sure both returns are loaded(open) and use the Tools->Link Returns menu. Once both returns are linked, save the linked returns to a new file and discard the old unlinked returns. Linked returns are saved to a single file. The software link the returns based on the SIN numbers. Make sure the spouse's SIN of one return is the SIN of the second return.

Q.7 - My CPP contributions from two T4's add to about $620. However, when this goes to line 308 on Schedule 1, the maximum value that registers is $545.32, although the text on the line states a max value of 1989.90. Is this a bug in the software?

It sounds like you have a CPP overpayment. The difference should appear on T1 page 4 line 448; that's a good thing since you will be getting more money back.

Q.8 - I need to find out how to add Schedule 4 and Schedule 7

Click on Forms button and add Schedule 4 and Schedule 7. You can also double click on line 208 to take you to S7 and line 121 to take you to S4. Other supported forms can be added in the same way.

Q.9 - I cannot claim my daughter/son as an eligible dependant.

You need to use schedule 5. First you need to provide your daughter's or son's info by using the dependants button. Then use schedule 5(section line 305), press on the "Pick name..." button and select the name of your daughter or son. That's all your need to do. The calculated amount should appear on both Schedule 1 and the 428 provincial form. If you do all the above and still get zero, then perhaps you are not eligible to claim an dependant at line 305. One of the reason may be the fact that you already have a spouse. If that's the case and your marital status changed during the year, then use the Netfile form and check one of lines 5529 or 5522 which may allow you to claim an eligible dependant.

Q.10 - How can I create a PDF file from my return

As of StudioTax 2008 you can generate a PDF version of your return by using the Print button and checking the PDF option on the second page of the Print wizard.

Prior to 2008, you can use CutePDF a free PDF writer that installs as a printer that can use to print to a file in PDF format. Once installed, it will be added to the list of printers and you only need to select CutePDF when you get the prompt to pick a printer. You can get it from here and you will need Ghostscript that can be downloaded from the CutePDF page. CutePDF is a handy tool that can be used to generate PDF documents on the fly from any windows application.

Q.12 - I get the following error when I try to install StudioTax: There is a problem with this Window Installer Package. A DLL required for this install to complete could not be run.

Try installing StudioTax as admin : right click on the install and use the Run as administrator menu.

Q.13 - I cannot find T2124 or T2038?

As of 2008 both forms are replaced by a new form, T2125.

Q.14 - The “Taxable income from line 260 of your tax return” on both Federal and Provincial Schedule 11 is different from the actual amount on line 260 of my return.

This is a result of a new CRA rule that kicks in when your tuition credits are high compared to your income.

Q.15 - When I start StudioTax I get the following warning: The display resolution is not set to the standard 96.0 dpi. Some forms may not be displayed correctly

You can change the display resolution by using the following steps:

Q.16 - StudioTax does not show a data entry area for Box 42 for T3s.

This amount is a return of capital from a trust that affect the adjusted cost base(ACB) of the mutual fund. This box is included for information and should not be needed for your tax return. For more information, take a look at the following CRA guide. The same CRA guide contains an example related to Box 42 of T3.
Here is another simpler example on how this amount can be used:

  • Year 0: you pay $1000 for fund X (starting ACB = $1000)
  • Year 1: you get a T3 Box 42: $30 (new ACB: 1000 - 30 = $970)
  • Year 2: you get a T3 Box 42: $25.5 (new ACB: 970 - 25.5 = 944.5)
  • Year 3: you sell fund X for a disposition of $1300 => the gain is 1300 - 944.5 = $355.5

Q.17 - The printed return is missing many forms and looks different

This is the new condensed CRA print format. If you are filing a paper return, then you are expected, by CRA, to send the condensed format. You can see a sample return using the new format here: TaxPayer2012Condensed.pdf

Q.18 - This year I find StudioTax slow to load my return

Many users reported that Trusteer, the security software distributed by many banks, is slowing down their computers and affecting some programs including StudioTax. If you do have it installed, then you may want to look at the following https://www.google.ca/#q=trusteer+performance+issues

Q.19 - I get an error about missing Arial font

The missing font is a system font that is installed by default on all Windows systems. This particular font is needed by StudioTax
See if you have the Arial(file is arial.ttf) font in you c:\Windows\Fonts folder. If you do not have it, then you need to get the font and copy it to the fonts folder. If you have access to an other computer, then copy it from that computer. Otherwise you can download it from here https://sourceforge.net/projects/corefonts/files/the fonts/final/
If the arial.ttf exists under c:\Windows\Fonts, then it’s maybe corrupted . In that case copy it somewhere else for backup, find the font arial.ttf as stated above and override the one under C:\Windows\Fonts.